Polityka zwrotów i anulowania

Billing

Subscriptions are billed monthly in advance, in US dollars. Polar (polar.sh) is our reseller and Merchant of Record: Polar takes the payment, adds any sales tax or VAT, and issues your receipts and invoices. Any refund is paid by Polar to your original payment method.

Changing plan

• A bigger plan starts straight away. You pay the difference for the rest of the current billing period now.
• A smaller plan starts at your next renewal. You keep what you have paid for until then, and the difference is not refunded.

Cancelling

You can cancel at any time from Billing. Your server keeps running until the end of the period you have paid for. There is no refund for the unused days of that period.

When the period ends, your server is suspended: it stops, but its settings, setup, schedules and results are kept indefinitely. Use Resubscribe on the server's page to bring it back exactly as you left it.

If a payment fails

Polar retries the payment automatically and your server keeps running for 4 days. If it is still unpaid after that, your server is suspended until the payment goes through. Nothing is deleted, and the server comes back by itself once paid.

If the payment cannot be collected and the subscription ends, the server stays suspended with its settings kept, the same as after cancelling.

Refunds

We do not give automatic or pro-rata refunds for partial months, unused slots or downgrades.

We look at every request fairly. If something went wrong on our side, such as a long outage we caused or a billing mistake, write to [email protected] with your order details and we will offer a credit or refund where it is fair. If we stop providing the service to you for a reason that is not your fault, we refund the unused part of your current period.

If we suspend or end a service because the Terms of Service or Acceptable Use Policy were broken, there is no refund.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service fixed in a reasonable time and, if this is not done, to cancel your contract and get a refund for the unused portion.

If you are a consumer, the consumer protection laws where you live may give you rights that these policies cannot take away. Nothing here limits those rights.

Chargebacks

Please talk to us before disputing a payment with your bank; most problems are quicker to fix directly. While a chargeback is open we may suspend the account it relates to.

Contact

• Pitwall
• Email: [email protected]